TERMS &
CONDITIONS

Terms & Conditions

Last updated: 09/12/2019

The present document (Terms and Conditions) lays down the conditions for the sales made between people wishing to make a purchase from the Shoes Made in Italy website https//:www.du00.amsterdam, hereinafter referred to as “the customer”, and Shoes Made in Itali, S.M.I., whose registered office is located at Postjesweg 459, 1062JV Amsterdam registered in the Kvk under number 62206028, a individual company with intra-community VAT number NL788047991B01, hereinafter referred to as “Du00 or S.M.I.”. Shoes Made in Italy is subject to the law in the country of its headquarters, which is Netherlands, and to the European Union’s legislation.

You should understand that by ordering Products on these websites, you agree to be bound by these Terms and Conditions. You should print a copy of these Terms and Conditions for future reference.

If you have any comments or suggestions, we would be pleased to receive them by emailing us at info@du00.amsterdam or by message at us Facebook Fan Page www.facebook.com/du00amsterdam or Instagram @du00.amsterdam

 

CONDITIONS

The products on the web-site Du00.amsterdam, are divided in categories by material, colors, sole. The click on the selected product will lead to the detailed description of the product.

A great picture show the costumer all details and accurate description of materials and any component of shoes. S.M.I. agrees to give a complete
experience to the customer.

S.M.I. implement a quality control on each individual product. This procedure allows to decrease the cases of products with manufacturing defects

The prices of products are expressed in € Euros and include all taxes and / or applicable taxes, but excluding participation in any delivery charges (see shipping and delivery).

S.M.I. reserve the right to change prices at any time without notice. The products will be invoiced based on the tariffs set to www.du00.amsterdam for each product, at the time of the order confirmation by the customer.

The products remain the property of S.M.I. until the complete receipt of the invoiced amount. The bill, by the customer, must be paid in its entirety, at one time with the payment systems offered on the Website and the invoice will be sent to the customer electronically to the email entered during the purchase

For the purchase of the Products, the Customer must register by entering their personal details and following the instructions provided by the registrar.

Enter the products in the basket, select the type of delivery where required, the chosen payment method and finally confirm the purchase.

After the order by the customer, you will display a summary of the same and of the Terms and Conditions, promptly followed a confirmation by S.M.I. regarding the receipt of the order and its timely commissioning process, by sending an e-mail on account supplied by the customer during registration.

If the Customer, after the Order Confirmation and before shipment of the products, have needs to change their shipping information / billing and / or even only partially, should promptly contact the customer service
at this email: info@du00.amsterdam

Then ship the products, the customer can’t change the shipping information.

Each order will be considered as acceptance of the price and the description of the product available for sale by the Customer.

The Confirmation of Order Shipment by S.M.I. constitute acceptance of the contract proposal and the contract will be concluded, and shall be binding on both parties, when the Customer receives the Order Confirmation.

S.M.I. will deliver orders received on the website only in the limit of available stock. S.M.I. reserves the right, even after the order confirmation, to cancel the order if the ordered Products already be fully booked. In this
case subsequent amendments will immediately inform the customer, as well as to reimburse any amount already paid by the customer.

S.M.I. has the right to accept or decline any orders received without, in case of rejection, the customer can lay claim or claims against S.M.I. in any way.

The Contract shall be, in any case, concluded at the time that the customer will receive on its e-mail address, the Email Order Confirmation.

The data of each order will be saved by S.M.I. their systems. In order to preserve the confidentiality of such information, the access to them, by the Costumer, will be allowed only after prior authentication in the
restricted area of the site called “My Account” by entering appropriate credentials access by the Costumer as are attributed to the time of registration at the Site.

In this reserved area, using its credentials, the customer can see the already concluded contracts, the orders pending and those just forwarded, and to update and save their contact details, any bank details and / or data relating to the subscription of the newsletter.

The Customer undertakes to treat as confidential the credentials
of access to said restricted area of the Site and not to make them available to third parties.

Promotions, discounts and coupons campaigns will be distributed by S.M.I. according to their marketing strategies to stimulate the sale of the Products.

Promotions, if not expressed clearly, will not be cumulative

5.1. PAYMENTS ACCEPTED AND SECURITY

All payments are processed in euros. In case the costumer is located in a country within the European Union but outside the Eurozone, changing fees may occur, which will be handled equally by Du00.amsterdam and by
the customer.

The transaction exchange rate will be the daily one as counted by the financial institutions processing the payment. In case of a refund, the amount reimbursed will be the exact same one than the initial transaction in euros, but it may slightly vary in local currency vs. the initial transaction, depending on the floating exchange rate and the daily exchange rate which is applied by the bank.

S.M.I. from its site, accept payment by:

  • Ideal
  • Credit Card
  • Pay Pal

 

All payment systems are managed by a company specializing Mollie www.mollie.nl as described in payment security. If paying by credit card and prepaid card the customer must provide the required data to be managed directly by the banks issuing credit cards. The information will be encrypted through use of encryption systems that prevent the use by third parties.

Once complete, if the latter is successful, the payment system will send the customer an ‘e-mail confirming the transaction.

For payment by Paypal, the customer must provide the required data which will be handled directly by PayPal without having to re-enter
your credit card or debit card.

5.2. PAYMENT SECURITY

S.M.I. In order to ensure a maximum level of security on all payments of its customers, has chosen to entrust the company specialized Mollie, our partners www.mollie.nl all payment processes.

The customer can make his payments by any means listed on the site safely.

The confirmation of purchase on www.du00.amsterdam platform you are redirected to the site where Mollie, safely you will make the payment of the Products.

Only later, Mollie will send subsequent amendments A confirmation email of payment, containing the customer data and the related order.

6.1. DELAYS DELIVERY

The delivery service, is entrusted to PostNL.

S.M.I. with PostNL undertakes to ship their products all over the world (for delivery times and costs we refer to the official document) . As from contractual agreements between S.M.I. and PostNL delivery, in Dutch territory, is expected in 24 / 48H.

If the product is marked on the site as “available”, subsequent amendments will in the most rapid time to delivery with express service (in case of payment by bank transfer the delivery time will be calculated
from the time of receipt of payment).

The system will send an email to the customer returning the trackid for shipment identification. If the package is not intact or damaged, the customer must immediately report the allegations to the carrier; otherwise the products will be deemed duly delivered.

S.M.I. proposes the free shipping and delivery in the Netherlands and Europe with POSTNL but in the future, the customer will choose between Express and Standard delivery.

Du00.amsterdam aims to provide a quick delivery service, but is subject to general country transportation structures.

 

6.2. DELIVERY PROCES

All parcels are delivered at the address the costumer indicate while ordering. Deliveries are processed preferably in the morning, but can occur between 9am and 6pm (local time).

An email is sent to the costumer containing tracking information and POSTNL scheduled delivery day. This day is not contractual, and may vary depending on unexpected events occurring during the shipping process
conducted by POSTNL.

POSTNL delivery services conduct one delivery attempts. PostNL Parcels drivers are equipped with handled terminals that can used to register Proof of Delivery to the door as well as a digitally recorded signature within the meaning of Article 3:15a of the Dutch Civil Code. This digital signature will replace the handwritten signature on distribution list. S.M.I. and PostNL Parcels agree that they will accept this digital signature, or a copy thereof printed on paper, as proof of delivery.

If the costumer is not there on the first attempt, the delivery man may leave the parcel to a neighbor or receptionist if safe (and unless the costumer expressed in advance to S.M.I. that he refused this option).

If no one is available for receiving the parcel, the delivery man will leave a note proposing to the costumer to take the parcel to the nearest point PostNL.

After the third delivery attempt, the parcel will be sent back to S.M.I. and the costumer will be refunded by deducting the cost of shipping

 

6.3 GUARANTEE

All articles displayed on the Du00.amsterdam website are subject to the legal guarantee as described in the Dutch Civil Cod..

The costumer is expected to refuse the parcel in case he estimates that it is damaged during delivery, so that the parcel will be sent back to S.M.I..
If the costumer accepts the parcel, he has 2 days to notify to S.M.I. any damages in the goods received, via e-mail, on social, or by sending a paper letter with proof of postage to the following address:

Shoes Made in Italy

Postjesweg 459

1062JV Amsterdam

Netherland

 

After the 2 days delay, the parcel is considered as accepted and cannot be subject to any demand regarding potential damage.

If the items which have been refused by the costumer are proven to be
effectively damaged or misproduced, all amounts paid by the costumer will be fully refunded.

This refund will be processed within a maximum of 30 days.

Du00.amsterdam cannot be considered as responsible for misuse of the items bought.

When S.M.I. not be responsible for failure or delay in the event that:

1) despite having paid the regular and timely purchase of products to cover the Order received, it was not replenished the terms and conditions agreed with the supplier;

2) is not able to make up for the lack of availability of these products, not subject to circumstances beyond its control

3) has promptly informed the customer of such unavailability Du00.amsterdam products.

4) failure or delay in delivery due to force majeure, such as – but not limited to strikes, the Public Authority measures, rationing or shortage of energy or raw materials, transport difficulties, fire, flood, flooding and damage to non-employee industrial machinery by SMI.

SMI promptly notify the Customer the occurrence and the loss of a force majeure event.

If the cause of greater strength persists for a period longer than 30 (thirty) days, either party may withdraw from the contract.

In the case of termination pursuant to this Section, the customer is not entitled to any compensation or damages of any kind, subject to the right to the refund of the amount already paid as consideration for the Order object product, within 30 days following the Order itself.

5) In the event of a purchase made by a customer, the risk of accidental perishing of the Products shall remain with subsequent amendments until their delivery to the customer or to another entity indicated by the latter, regardless of whether the shipment of the Products is or is not ensured.

In the event of a purchase made by a person other than a consumer, the risk of accidental perishing article passes to the customer upon delivery of the product by subsequent amendments the first carrier.

If the Customer finds defects in new products purchased, in accordance with this document, the Customer may contact, under penalty of forfeiture within 15 days of receipt of the Products, S.M.I., as detailed here and require repair or replacement of the Product.

The choice between repair or replacement will remain in the availability of the Customer, except in cases where the chosen remedy is objectively impossible or excessively expensive compared to the other.

S.M.I. will, as appropriate, to make repairs and replacements required within a reasonable period after receipt of the request of the customer which will be e-mail to the following address info@du00.amsterdam.

Subsequent amendments invites the Customer to describe in as much detail as possible including through the photos attached so, the nature of the fault or defect identified and possibly to transmit a copy of the Order
documents that indicate the order number, the customer number and any other relevant the correct identification of the claim. If no reply is received to the Customer within 5 (five) working days, subsequent amendments calls as of now the consumer to solicit a response.

Subsequent amendments may also want to verify that the e-mails sent by the same are not re-directed into or blocked by any ‘spam filters’ that do not arrive correctly at the destination other technical issues of the e-mail program of the recipient Customer.

Where the repair or replacement requests are impossible or prohibitively expensive, or have not taken place within a reasonable period; or they have caused significant inconvenience to the Customer, the latter may
request of his choice an appropriate reduction of the price or rescission of the Contract.

Will not, in any case, for terminating the contract for minor defects, with respect to which it was not possible or would be too burdensome to repair or replacement of its products.

For any inquiries, subsequent amendments invites, in any case, the Costumer to call our Customer Service which can be contacted as follows:

e-mail: info@du00.amsterdam

Facebook: www.facebook.com/du00amsterdam

Instagram: @du00.amsterdam

The Customer can exercise the right of withdrawal, without penalty and without giving any reason. S.M.I. accept return up to 15 days from receipt of the product.

Only items which have not been worn can be returned, with the original labels and in the original box.

The Costumer is asked to try the shoes in such conditions that preserve the integrity of the items (for instance by putting on the shoes on a white piece of paper).

Only one return/exchange can be made per order. All items in an order have to be returned in one parcel, and the Customer can exchange a given item only one time.

If the returned items are damaged or are not the initial bought item, S.M.I. will get in touch with the Costumer in order to solve the problem in a friendly way. S.M.I. reserves the right to transfer the issue to a recovery firm if necessary and to ask for accurate penalties.

The Costumer can ask for a refund or an exchange. Exchanges can be processed for a different size or colour or material; if the client wishes to exchange for another item, he will have to ask for a refund and place a new order.

In case of an exchange, the second delivery fees also are fully supported by S.M.I.

The costs for the return shall be borne by the Customer.

 

8.1. PROCESS

All returns, exchanges and refunds are processed directly on the website Du00.amsterdam. 


All refunds are processed within 15 days after the items sent back to S.M.I. are re-entered in stock.

Exchanged items are shipped once the former products are re-entered in stock.

S.M.I. reserves the right to store the data of each order as well as the contact details of the Customer for the sole purpose of using them for the correct execution of the Order (including the provision by the trading partners involved in the payment management, execution of the Order and / or shipment), of any claims relating to the guarantee of the article and / or recommendations or instructions to the Customer related to the article.

Storage and processing of data will take place according to the contents on the protection and use of personal data by subsequent amendments (“Privacy Policy).

In time of any change to these Terms and Conditions, S.M.I. will promptly publish the new Terms and Conditions changed on the site.

The amended Terms and Conditions will become an integral part of new contracts, as of the first order placed by the Customer, following their publication on the Site. In the case of already submitted orders before notification, will apply the previous version of the Terms and Conditions .

The company S.M.I. has, for all stages of access to the site, the ordering process, delivery, customer service or after-sales services, only an obligation of means.

Subsequent amendments He can’t be held responsible for any inconvenience or damage arising from the use of the Internet, such as service problems, computer viruses or external invasions.

S.M.I. can’t be held responsible for the misuse and / or the intensive use that Customers will be able to do the article.

Similarly, subsequent amendments can’t be held responsible for the return, made by the customer, a competitor’s product and / or sold on the site.

It is the customer’s responsibility to return the correct item.

Consequently, S.M.I. not refund the articles sent in error to S.M.I.